Customer oriented production of IP-services of good quality

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Journal Title
Journal ISSN
Volume Title
Helsinki University of Technology | Diplomityö
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Date
2002
Major/Subject
Tietoverkkotekniikka
Mcode
S-38
Degree programme
Language
fi
Pages
viii + 61 s. + liitt. 10
Series
Description
Supervisor
Virtamo, Jorma
Thesis advisor
Manninen, Esa
Keywords
service, palvelu, quality, laatu, quality of service, palvelun laatu, customer orientation, asiakaslähtöisyys, customer interviews, asiakashaastattelut, expert service, asiantuntijapalvelu
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Citation