Building social capital with mobile communication services

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A1_karikoski_juuso_2013.pdf (654.59 KB)
Journal Title
Journal ISSN
Volume Title
School of Electrical Engineering | A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä
Date
2013
Major/Subject
Mcode
Degree programme
Language
en
Pages
115-131
Series
International Journal of Electronic Finance, Volume 7, Issue 2
Abstract
People may use different kinds of mobile communication servicesdepending on if they are communicating with, for instance, friends,acquaintances or strangers. Thus, in this paper bonding and bridging socialcapital is studied in the context of two mobile communication services, shortmessage services (SMSs) and voice calls. In Granovetter’s terms, bridgingsocial capital refers to communication with weak or absent ties, while bondingsocial capital refers to communication with strong ties. We find that both SMSsand voice calls are used for bonding and bridging social capital, but SMSs areused more for bonding purposes than voice calls. Furthermore, mediamultiplexity is more associated with bonding than bridging social capital.We also present a method for studying social capital in the context of other,newer mobile communication services, and present results of a pilot study.The implications of the results are discussed from a number of perspectivesincluding communication research, social network analysis (SNA) and mobileoperators.
Description
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Keywords
social capital, e-finance, social networks, bonding, bridging, strength of ties, short message service, mobile voice calls, handset-based measurements, ESM, experience sampling method
Other note
Citation
Karikoski, Juuso & Kilkki, Kalevi. 2013. Building social capital with mobile communication services. International Journal of Electronic Finance. Volume 7, Issue 2. P. 115-131. ISSN 1746-0069 (printed). DOI: 10.1504/IJEF.2013.057277.