Enabling factors for performance dashboard adoption

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dc.contributorAalto Universityen
dc.contributorAalto-yliopistofi
dc.contributor.authorRuuskanen, Jussi 
dc.contributor.departmentDepartment of Information and Service Economyen
dc.contributor.departmentTieto- ja palvelutalouden laitosfi
dc.contributor.schoolKauppakorkeakoulufi
dc.contributor.schoolSchool of Economicsen
dc.date.accessioned2012-07-03T09:21:06Z
dc.date.available2012-07-03T09:21:06Z
dc.date.dateaccepted2012-06-11 
dc.date.issued2012 
dc.description.abstractObjectives Performance dashboards are increasingly popular among executives, managers and staff to monitor key business metrics at a glance and move through layers of information to get the insight they need to solve problems quickly, efficiently and effectively. The objective of this thesis is to identify the key factors that enable the successful adoption of performance dashboards. Furthermore, my thesis discusses how, why and when the key factors affect the project outcomes. Academic background and methodology In order to achieve the objectives, through a literature review, I first define what a performance dashboard is and discuss the similarities and differences with other decision support systems. Then I gather from earlier research the potential critical success factors and analyze them by making semi-structured interviews in the case organization, which uses dashboard systems and have taken part to the adoption phase. I analyze the data using TOE-framework and process theory approach. Finally, I conclude by reflecting the empirical findings against previous literature on decision support systems. Findings and conclusions On the macro level, proper sponsorship and resources for the project are essential. Driving organizational change and proper project planning ensure the end-user adoption from the start of the project. In addition, it is vital to create right metrics and standardize their meaning. A compelling graphical user interface should be designed due to the graphical nature of a dashboard. In addition, users, who involve in the implementation by giving suggestions to the project team, have less resistance to the system adoption. New findings from case study show that in the maintenance phase of the project user requirements should still be gathered and careful grouping of the users at the beginning of the project helps to build proper dashboards and reports for the particular user groups.en
dc.ethesisid12900 
dc.format.extent92 
dc.identifier.urihttps://aaltodoc.aalto.fi/handle/123456789/3906
dc.identifier.urnURN:NBN:fi:aalto-201305163236
dc.language.isoenen
dc.locationP1 I
dc.programme.majorInformation Systems Scienceen
dc.programme.majorTietojärjestelmätiedefi
dc.subject.helecontietojärjestelmät 
dc.subject.heleconinformation systems 
dc.subject.helecontunnusluvut 
dc.subject.heleconfinancial ratios 
dc.subject.heleconmittarit 
dc.subject.heleconratings 
dc.subject.heleconarviointi 
dc.subject.heleconevaluation 
dc.subject.heleconbusiness intelligence 
dc.subject.heleconbusiness intelligence 
dc.subject.heleconmenestyminen 
dc.subject.heleconsuccess 
dc.subject.keywordDashboards 
dc.subject.keywordBusiness Intelligence 
dc.subject.keywordTechnology Adoption 
dc.titleEnabling factors for performance dashboard adoptionen
dc.typeG2 Pro gradu, diplomityöfi
dc.type.dcmitypetexten
dc.type.ontasotMaster's thesisen
dc.type.ontasotPro gradu tutkielmafi
local.aalto.idthes12900
local.aalto.openaccessno
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