Improving patient experience in a children's hospital

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Journal Title
Journal ISSN
Volume Title
Conference article in proceedings
Date
2018-01-01
Major/Subject
Mcode
Degree programme
Language
en
Pages
5
935-939
Series
Building Continents of Knowledge in Oceans of Data, Studies in Health Technology and Informatics, Volume 247
Abstract
Digital services are increasingly being developed for the healthcare sector. In Finland, the five university hospitals in 2016 launched a virtual hospital platform, Healthvillage.fi that includes several portals. The aim of this study is to explore the needs of children and their families related to digital services in the context of a children's hospital in Finland. Two methods were used to examine the needs and expectations of children and their families: a web-based survey for parents and video diaries for children. We identified nine categories of needs and noticed they were related to better communication between families, healthcare professionals, and peers. These observations were used to further analyze possible novel digital services for child patients' families to support and to complement the recently launched Healthvillage.fi platform.
Description
Keywords
Child patient, Children's hospital, Digital services, Parents, Patient experience, Peer support
Other note
Citation
Karisalmi , N , Kaipio , J & Lahdenne , P 2018 , Improving patient experience in a children's hospital : New digital services for children and their families . in Building Continents of Knowledge in Oceans of Data : The Future of Co-Created eHealth - Proceedings of MIE 2018 . Studies in Health Technology and Informatics , vol. 247 , IOS Press , pp. 935-939 , Medical Informatics Europe Conference , Gothenburg , Sweden , 24/04/2018 . https://doi.org/10.3233/978-1-61499-852-5-935