Responding to Positive Emotions at Work – The Four Steps and Potential Benefits of a Validating Response to Coworkers’ Positive Experiences

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Journal Title
Journal ISSN
Volume Title
A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä
Date
2021-10-11
Department
Department of Industrial Engineering and Management
Major/Subject
Mcode
Degree programme
Language
en
Pages
Series
Frontiers in Psychology, Volume 12
Abstract
In order to capitalize on positive emotions at work and build high-quality interpersonal relationships and psychological safety, it is important that coworkers respond to each other’s positive emotions in a constructive and validating way. However, despite the importance of symmetrical emotion regulation outcomes, organizational research has largely overlooked how an employee can positively respond to coworkers’ positive emotions. Existing research has concentrated almost exclusively on negative ways of responding, with a particular focus on envy. This article develops a theoretical model of employees’ positive responses to coworkers’ positive emotional experiences, introduced here as a validating response. We identify four steps – noticing, sensemaking, feeling, and acting – and the key mechanisms within each step that enable a responder to react in a validating way. We connect the validating response to important potential individual and organizational outcomes. These outcomes include improved relationship quality and trust, as well as increased positivity and well-being that can result in enhanced learning behavior and collaboration. This article also discusses the connection between a validating response and compassion. We identify them both as parallel affirmative processes that acknowledge a coworker’s emotions, with the former being a response to positive emotion while the latter is a response to negative emotion.
Description
Publisher Copyright: © Copyright © 2021 Paakkanen, Martela and Pessi.
Keywords
capitalization, interpersonal relationships, organizations, positive emotions, positive empathy, psychological safety, validating response
Other note
Citation
Paakkanen, M A, Martela, F & Pessi, A B 2021, ' Responding to Positive Emotions at Work – The Four Steps and Potential Benefits of a Validating Response to Coworkers’ Positive Experiences ', Frontiers in Psychology, vol. 12, 668160 . https://doi.org/10.3389/fpsyg.2021.668160