High-Cost Users in Social and Health Care - Mental Health and Substance Abuse Customers: Case City of Tampere

dc.contributorAalto-yliopistofi
dc.contributorAalto Universityen
dc.contributor.authorNyberg, Hanna
dc.contributor.departmentTieto- ja palvelutalouden laitosfi
dc.contributor.departmentDepartment of Information and Service Economyen
dc.contributor.schoolKauppakorkeakoulufi
dc.contributor.schoolSchool of Businessen
dc.date.accessioned2016-09-22T08:17:49Z
dc.date.available2016-09-22T08:17:49Z
dc.date.dateaccepted2016-08-24
dc.date.issued2016
dc.description.abstractSocial and health care costs accumulate to a small number of people, called high-cost users. High-cost use correlates with poor health status and complex service needs and thus causes significantly higher expenditures than the rest of the population. It is not uncommon that the costliest 10 % causes 80 % of annual social and health care expenditures. This study analyses the high-cost users of the City of Tampere, and in more detail, mental health and substance abuse customers. The aim of this study is to gather understanding of these high-cost users, their demographics, service use and the persistence of the high-cost use. The gathered understanding is then used to segment the population into distinct groups in order to create a framework of potential methods to manage these segments, and to achieve cost savings, better services, effectiveness, productivity, and better quality. In addition to managing the current high-cost users of mental health and substance abuse services, this study tackles the topic of predicting future high-cost users by exploring the possibilities in predictive modeling in social and health care.en
dc.ethesisid14718
dc.format.extent82
dc.format.mimetypeapplication/pdfen
dc.identifier.urihttps://aaltodoc.aalto.fi/handle/123456789/22072
dc.identifier.urnURN:NBN:fi:aalto-201609223949
dc.language.isoenen
dc.locationP1 I
dc.programme.majorMSc program in Information and Service Managementfi
dc.programme.majorMSc program in Information and Service Managementen
dc.subject.keywordsocial care
dc.subject.keywordhealth care
dc.subject.keywordmental health
dc.subject.keywordsubstance abuse
dc.subject.keyworddisease management
dc.subject.keywordcare management
dc.subject.keywordcost analysis
dc.subject.keywordhigh-cost users
dc.subject.keywordservice use
dc.subject.keywordpredictive modeling
dc.subject.keywordlogistic regression
dc.subject.keywordcluster analysis
dc.titleHigh-Cost Users in Social and Health Care - Mental Health and Substance Abuse Customers: Case City of Tampereen
dc.typeG2 Pro gradu, diplomityöfi
dc.type.dcmitypetexten
dc.type.ontasotPro gradu tutkielmafi
dc.type.ontasotMaster's thesisen
local.aalto.idthes14718
local.aalto.openaccessyes
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