Toward a Process-Based, Interpretive Understanding of how Collaborative Groups Deal with ICT Interruptions

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A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä
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Date

2024-03

Department

Department of Design
Department of Information and Service Management

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Mcode

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Language

en

Pages

51

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MIS Quarterly, Volume 48, issue 1, pp. 167-218

Abstract

Contemporary knowledge workers collaborating in hybrid work environments need to frequently deal with ICT interruptions. This can potentially lead to disruptions in the collaboration process, particularly in synchronous collaboration contexts. How do knowledge workers deal with such interruptions to ensure the smooth continuation of their collaboration? Previous studies, for the most part, suggest that interruptions are likely to negatively affect the process of collaboration; yet, we see that, in many instances, knowledge workers continue to collaborate smoothly despite receiving ICT interruptions and even attending to them. In other words, ICT interruptions do not always discernibly affect the collaborative process. In this paper, sensitized by concepts from Goffman’s work, we offer a novel understanding of how group members can seamlessly handle ICT interruptions, avoiding and, in certain cases, recovering from serious disruptions in collaboration.

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Keywords

multimodal interaction analysis, collaboration, ICT interruptions, qualitative research, interpretive study, symbolic interactionism, video analysis, distributed work, knowledge work

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DOI

10.25300/MISQ/2023/16434

Citation

Tiilikainen, S, Tuunainen, V K, Sarker, S & Arminen, I 2024, 'Toward a Process-Based, Interpretive Understanding of how Collaborative Groups Deal with ICT Interruptions', MIS Quarterly, vol. 48, no. 1, pp. 167-218. https://doi.org/10.25300/MISQ/2023/16434

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https://urn.fi/URN:NBN:fi:aalto-202403272896

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[article-cris] Taiteiden ja suunnittelun korkeakoulu / ARTS