Role of the frontline employee in solving the challenges of self-service technology

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dc.contributorAalto Universityen
dc.contributorAalto-yliopistofi
dc.contributor.advisorTinnilä, Markku
dc.contributor.authorHyytiä, Moona
dc.contributor.departmentTieto- ja palvelujohtamisen laitosfi
dc.contributor.schoolKauppakorkeakoulufi
dc.contributor.schoolSchool of Businessen
dc.date.accessioned2021-11-21T17:01:15Z
dc.date.available2021-11-21T17:01:15Z
dc.date.issued2021
dc.format.extent26
dc.format.mimetypeapplication/pdfen
dc.identifier.urihttps://aaltodoc.aalto.fi/handle/123456789/111139
dc.identifier.urnURN:NBN:fi:aalto-2021112110301
dc.language.isoenen
dc.programmeTieto- ja palvelujohtaminenen
dc.subject.keywordself-service technologyen
dc.subject.keywordfrontline employeeen
dc.subject.keywordemployee roleen
dc.subject.keywordchallenges of SSTsen
dc.titleRole of the frontline employee in solving the challenges of self-service technologyen
dc.typeG1 Kandidaatintyöfi
dc.type.ontasotBachelor's thesisen
dc.type.ontasotKandidaatintyöfi

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