Role of the frontline employee in solving the challenges of self-service technology

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Journal Title
Journal ISSN
Volume Title
School of Business | Bachelor's thesis
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Author
Date
2021
Department
Tieto- ja palvelujohtamisen laitos
Major/Subject
Mcode
Degree programme
Tieto- ja palvelujohtaminen
Language
en
Pages
26
Series
Description
Thesis advisor
Tinnilä, Markku
Keywords
self-service technology, frontline employee, employee role, challenges of SSTs
Other note
Citation
Permanent link to this item
https://urn.fi/URN:NBN:fi:aalto-2021112110301
Collections
[kand] Kauppakorkeakoulu / BIZ