Digital exchange compromises: Teetering priorities of consumers and organizations at the iron triangle
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A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä
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Date
2022-09-01
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Language
en
Pages
1220-1243
Series
Journal of Consumer Affairs, Volume 56, issue 3
Abstract
Societal well-being is challenged by the complexity and intangibility of the compromises inherent in digital exchanges. Increasingly these exchanges rely on technology, with competing priorities that challenge cooperation and communication among key parties involved. The authors examine the factors that drive tensions between consumers and organizations in digital exchanges, as well as how and why interest groups, lawmakers, and bureaucrats (also known as the “iron triangle”) try to mediate these exchanges through policy and regulation. By explicating the nature of these relationships, the authors illustrate various trade-offs faced by all parties and depict a novel, comprehensive framework to facilitate holistic assessment of the factors underlying these ubiquitous but complex digital relationships with vague ethical stewardship. This framework serves as a lens to help guide business and regulatory policymaking and as a platform for identifying future research opportunities.Description
Publisher Copyright: © 2022 The Authors. Journal of Consumer Affairs published by Wiley Periodicals LLC on behalf of American Council on Consumer Interests.
Keywords
compromise, digital exchange, iron triangle, reciprocity norms
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Citation
LaBarge, M C, Walker, K L, Azzari, C N, Bourassa, M, Catlin, J, Finkelstein, S, Gloukhovtsev, A, Leonhardt, J, Martin, K, Rejowicz-Quaid, M & Reshadi, M 2022, ' Digital exchange compromises : Teetering priorities of consumers and organizations at the iron triangle ', Journal of Consumer Affairs, vol. 56, no. 3, pp. 1220-1243 . https://doi.org/10.1111/joca.12471
