What facilitates consumers accepting service robots? A conceptual framework

dc.contributorAalto Universityen
dc.contributor.authorLin, Yanqingen_US
dc.contributor.departmentDepartment of Information and Service Managementen_US
dc.description.abstractConfronting with an increasing number of robots swarming into service industries to replace human personnel, studies regarding what drives consumers to use service robots leave to be, unfortunately, still fragmented. Motivated by this, based on a content analysis of the existing studies, this paper establishes a conceptual framework to comprehend the current literature for in-depth understanding concerning customer attitude and their intention to use service robots. Drawing upon a triangulation of perspectives on end-user (i.e., technology user, consumer, and network member) in adoption research, this framework adopts technology acceptance theories, service quality, and expectancy-value theory to set up the skeleton. Furthermore, the antecedents impacting customer acceptance of service robots are subdivided into robot-design, consumer-oriented, relational components, as well as exogenous factors. This paper not only elaborates on the present situation of service robot acceptance research but also promotes it by developing a comprehensive framework regarding the effect factors.en
dc.description.versionPeer revieweden
dc.identifier.citationLin , Y 2022 , What facilitates consumers accepting service robots? A conceptual framework . in ECIS 2022 Research Papers . ECIS proceedings , Association for Information Systems , European Conference on Information Systems , Timisoara , Romania , 18/06/2022 . < https://aisel.aisnet.org/ecis2022_rp/132/ >en
dc.identifier.otherPURE UUID: f2c71078-d6ce-42c6-a9bb-9909fdd51da6en_US
dc.identifier.otherPURE ITEMURL: https://research.aalto.fi/en/publications/f2c71078-d6ce-42c6-a9bb-9909fdd51da6en_US
dc.identifier.otherPURE LINK: https://aisel.aisnet.org/ecis2022_rp/132/en_US
dc.identifier.otherPURE FILEURL: https://research.aalto.fi/files/91130715/What_facilitates_consumers_accepting_service_robots_A_conceptual.pdfen_US
dc.relation.ispartofEuropean Conference on Information Systemsen
dc.relation.ispartofseriesECIS 2022 Research Papersen
dc.titleWhat facilitates consumers accepting service robots? A conceptual frameworken
dc.typeConference article in proceedingsfi