Identifying knowledge brokers in enterprise social media
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A4 Artikkeli konferenssijulkaisussa
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en
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10
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Proceedings of the 53rd Annual Hawaii International Conference on System Sciences, HICSS 2020, pp. 481-490, Proceedings of the Annual Hawaii International Conference on System Sciences ; Volume 2020-January
Abstract
Knowledge brokers act as a bridge between people and issues; they facilitate knowledge creation and sharing, and connect communities of practice. The extant literature has focused mostly on roles and network positions of knowledge brokers. This paper adds communicative actions to identifying these important actors. In the present study we develop and propose a method to identify knowledge brokering communication in an enterprise social media (ESM) platform. We posit that active knowledge brokers can be identified based on their generic social media communication. We use a large data set containing 124,015 messages among employees, and their network positions by social network analysis to identify knowledge brokers, and further analyze a sample of the communication content qualitatively. We argue that better understanding of the identification of knowledge brokering communication in a collaboration network can benefit employee assignments and help develop communication practices in ESM, leading to improved knowledge sharing and creation.Description
Publisher Copyright: © 2020 IEEE Computer Society. All rights reserved.
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Leppälä, M & Espinosa, J A 2020, Identifying knowledge brokers in enterprise social media. in T X Bui (ed.), Proceedings of the 53rd Annual Hawaii International Conference on System Sciences, HICSS 2020. Proceedings of the Annual Hawaii International Conference on System Sciences, vol. 2020-January, Hawaii International Conference on System Sciences, pp. 481-490, Annual Hawaii International Conference on System Sciences, Maui, Hawaii, United States, 07/01/2020. < http://hdl.handle.net/10125/63798 >