Heroes, Contracts, Cooperation, and Processes: Changes in Collaboration in a Large Enterprise Systems Project
Loading...
Access rights
openAccess
publishedVersion
URL
Journal Title
Journal ISSN
Volume Title
A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä
This publication is imported from Aalto University research portal.
View publication in the Research portal (opens in new window)
View/Open full text file from the Research portal (opens in new window)
Other link related to publication (opens in new window)
View publication in the Research portal (opens in new window)
View/Open full text file from the Research portal (opens in new window)
Other link related to publication (opens in new window)
Date
Major/Subject
Mcode
Degree programme
Language
en
Pages
15
Series
Information and Management, Volume 58, issue 2
Abstract
Enterprise systems are developed and tailored in large, long-term projects, sometimes spanning for decades, whereby a network of parties comprising customer and developer organizations, subcontractors, and consultants work together to deliver a successful system. This collaboration is complex; the network and the operating environment are in a constant flux, which creates conflict and challenging situations. Collaboration and ways of working evolve through various crises, internal and external incidents, and project phases. This means that project management practices, communication patterns, contracts, and ultimately personal relationships change. This longitudinal, qualitative, single case study analyzes a 20-year-old enterprise systems development project, whereby different incidents and crises initiated changes to collaboration practices and the drivers for collaboration. We identified four collaboration modes — contract mode, cooperation mode, personified mode, and process mode — each of which was the main driver in different development circumstances. As a key contribution, we propose the seed of a mid-range theory that provides heuristics for responding to different types of crises that might occur while developing large-scale systems.Description
Other note
Citation
Smolander, K, Rossi, M & Pekkola, S 2021, 'Heroes, Contracts, Cooperation, and Processes : Changes in Collaboration in a Large Enterprise Systems Project', Information and Management, vol. 58, no. 2, 103407. https://doi.org/10.1016/j.im.2020.103407