Deskilling and Up-Skilling in an Information Systems Context
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School of Business |
Bachelor's thesis
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Authors
Date
2018
Department
Major/Subject
Mcode
Degree programme
Tieto- ja palvelujohtaminen
Language
en
Pages
20
Series
Abstract
Information systems automation has been observed to cause changes in the skills of the employee ranging from loss of skills (deskilling) to learning new skills (up-skilling). This thesis aims to provide a comprehensive literature review of the prior research in the fields of deskilling and up-skilling effects caused by automation. Factors behind to the deskilling and up-skilling effects are identified and examined with frameworks and theories from prior research. The design of the automation system plays a crucial role in the way skills are affected, and thus research on the design of automation tools is also included in this review. Implementation of automation is the second key element and likewise included in the literature review. As knowledge is identified as the most valuable source of competitive advantage in many organizations, a thorough understanding of the deskilling and up-skilling effect is crucial to prevent the erosion of knowledge and skills of the employees.Description
Thesis advisor
Mallat, NiinaKeywords
deskilling, reskilling, up-skilling, IS automation