Robotic Process Automation from the Design-Capital Perspective: Effects on Technical Debt and Digital Options
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A4 Artikkeli konferenssijulkaisussa
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Date
2023
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Language
en
Pages
10
5442-5451
5442-5451
Series
Proceedings of the 56th Annual Hawaii International Conference on System Sciences, Proceedings of the Annual Hawaii International Conference on System Sciences, Volume 2023-January
Abstract
Robotic process automation (RPA) is an instantiation of lightweight automation that allows organizations to automate manual business processes quickly and at low cost without modifying the organization's underlying deep information-systems structures. While RPA endows organizations with digital options (e.g., automation ability, cost savings), its implementation is bound to incur technical debt (i.e., accumulate unwarranted complexity in the IT architecture). The paper reports on an action research study shedding light on how RPA ties in with these two notions of a firm's design capital: digital options and technical debt. Findings indicate that RPA can create digital options through improvements in knowledge reach, knowledge richness, and process richness. These benefits come at the cost of accumulating technical debt which stems from additional technical complexity and maintenance obligations.Description
Publisher Copyright: © 2023 IEEE Computer Society. All rights reserved.
Keywords
action research, design capital, digital options, Robotic Process Automation, technical debt
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Citation
Ruha, L, Rinta-Kahila, T & Penttinen, E 2023, Robotic Process Automation from the Design-Capital Perspective: Effects on Technical Debt and Digital Options . in T X Bui (ed.), Proceedings of the 56th Annual Hawaii International Conference on System Sciences . Proceedings of the Annual Hawaii International Conference on System Sciences, vol. 2023-January, Hawaii International Conference on System Sciences, pp. 5442-5451, Annual Hawaii International Conference on System Sciences, Maui, Hawaii, United States, 03/01/2023 . < https://hdl.handle.net/10125/103298 >