Customer Satisfaction and Measurement in R&D Settings
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Helsinki University of Technology |
Diplomityö
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Instructions for the author
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Date
1997
Department
Major/Subject
Teollisuustalous
Mcode
Tuo-22
Degree programme
Language
en
Pages
91
Series
Description
Supervisor
Lillrank, PaulThesis advisor
Lietoila, ArtoKeywords
R&D, quality, performance measurement, customer satisfaction, customer feedback, customer satisfaction measurement, customer satisfaction measurement, business process improvement