Considerations for Co-Designing e-Government Services in Under-Served Rural Communities

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Journal Title
Journal ISSN
Volume Title
Conference article in proceedings
Date
2018-12-03
Major/Subject
Mcode
Degree programme
Language
en
Pages
4
204-207
Series
Proceedings of the 2nd African Conference for Human Computer Interaction
Abstract
Electronic government (e-Government) is expected to play a critical role of enabling the attainment of best practices of governance. Despite various efforts to implement e-Government, its use by the populace remains low. There are claims that e-government promotes social exclusion of those in under-served rural communities on technical, language, costs and culture grounds. As such, this study assumes a co-designing and co-creation approach in an attempt to incorporate different contextual factors resulting from cultural surroundings, capacities and skills among rural population. The aim is to promote electronic participation by rural based citizens and attain social inclusivity. Users based in under-served rural communities shall be engaged in identifying characteristics of e-Government and issues with rural ICT. The study makes use of solar powered technology (mobile phone and internet access) provided by the “Fusion Grid” project. Selected e-Government services are used to experiment the process of co-designing and co-creation of e-Government.
Description
Keywords
Co-creation, Co-design, E-government, Rural connectivity
Other note
Citation
Fröhlich , K , Nieminen , M , Peters , A & Pinomaa , A 2018 , Considerations for Co-Designing e-Government Services in Under-Served Rural Communities . in I van Zyl , D Singh Jat , H Winschiers-Theophilus , N Goagoses , R Orji , E G Belay & A Peters (eds) , Proceedings of the 2nd African Conference for Human Computer Interaction : Thriving Communities, AfriCHI 2018 . , 3283476 , ACM , pp. 204-207 , African Conference for Human Computer Interaction , Windhoek , Namibia , 03/12/2018 . https://doi.org/10.1145/3283458.3283476