Measuring Customer Journey Satisfaction for Customers Applying for a Mortgage

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dc.contributorAalto Universityen
dc.contributorAalto-yliopistofi
dc.contributor.advisorKuula, Markku
dc.contributor.authorNyyssölä, Katja
dc.contributor.departmentTieto- ja palvelujohtamisen laitosfi
dc.contributor.schoolKauppakorkeakoulufi
dc.contributor.schoolSchool of Businessen
dc.date.accessioned2020-06-14T16:00:05Z
dc.date.available2020-06-14T16:00:05Z
dc.date.issued2020
dc.format.extent38 + 18
dc.identifier.urihttps://aaltodoc.aalto.fi/handle/123456789/44842
dc.identifier.urnURN:NBN:fi:aalto-202006143791
dc.language.isoenen
dc.locationP1 Ifi
dc.programmeInformation and Service Management (ISM)en
dc.subject.keywordcustomer satisfactionen
dc.subject.keywordNPSen
dc.subject.keywordnet promoter scoreen
dc.subject.keywordcustomer loyaltyen
dc.subject.keywordservice qualityen
dc.titleMeasuring Customer Journey Satisfaction for Customers Applying for a Mortgageen
dc.titleCase Finnish Banken
dc.typeG2 Pro gradu, diplomityöfi
dc.type.ontasotMaster's thesisen
dc.type.ontasotMaisterin opinnäytefi
local.aalto.electroniconlyyes
local.aalto.openaccessno

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