A tool for all – A case study on a global delivery order-handling application for restaurants

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Journal Title

Journal ISSN

Volume Title

School of Arts, Design and Architecture | Master's thesis

Authors

Date

2021

Department

media

Major/Subject

Mcode

Degree programme

Master’s Programme in Visual Communication Design

Language

en

Pages

123+26

Series

Abstract

Restaurant delivery services have increased in the last few years. Consequently, new tools are being used by restaurant workers to accept online orders and manage their offering. This thesis focuses on the importance of applying an inclusive design methodology when designing digital services for restaurants, specifically a tablet-based order handling application. By presenting an overview of established design methodologies, this study evaluates their relevance when designing global digital tools. The study assesses user-centric methodologies and presents the followed research based on a comparative study and qualitative research focused on user interviews and observation sessions. The research defines customer journeys, behavioural archetypes, a service blueprint, among other crucial aspects of the product that are necessary to be considered when designing a digital tool. In addition, the study describes the design process that was employed and presents the final design solutions, including usability testing, and concludes by discussing the respective design outcomes.

Description

Supervisor

Vyas, Rupesh

Thesis advisor

Vierelä, Mari

Keywords

product design, inclusive design, universal design, accessibility, qualitative research, UX design, UI design

Other note

Citation

Permanent link to this item

https://urn.fi/URN:NBN:fi:aalto-2021123011020

Collections

[master] Taiteiden ja suunnittelun korkeakoulu / ARTS