A tool for all – A case study on a global delivery order-handling application for restaurants
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School of Arts, Design and Architecture |
Master's thesis
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Date
2021
Department
Major/Subject
Mcode
Degree programme
Master’s Programme in Visual Communication Design
Language
en
Pages
123+26
Series
Abstract
Restaurant delivery services have increased in the last few years. Consequently, new tools are being used by restaurant workers to accept online orders and manage their offering. This thesis focuses on the importance of applying an inclusive design methodology when designing digital services for restaurants, specifically a tablet-based order handling application. By presenting an overview of established design methodologies, this study evaluates their relevance when designing global digital tools. The study assesses user-centric methodologies and presents the followed research based on a comparative study and qualitative research focused on user interviews and observation sessions. The research defines customer journeys, behavioural archetypes, a service blueprint, among other crucial aspects of the product that are necessary to be considered when designing a digital tool. In addition, the study describes the design process that was employed and presents the final design solutions, including usability testing, and concludes by discussing the respective design outcomes.Description
Supervisor
Vyas, RupeshThesis advisor
Vierelä, MariKeywords
product design, inclusive design, universal design, accessibility, qualitative research, UX design, UI design