Asiakaslähtöinen laatujohtaminen teknisissä palveluissa

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Journal Title
Journal ISSN
Volume Title
School of Engineering | Master's thesis
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Date
2010
Major/Subject
Rakentamistalous
Mcode
Rak-63
Degree programme
Language
fi
Pages
72
Series
Description
Supervisor
Kankainen, Jouko
Thesis advisor
Puhto, Jukka
Keywords
quality, laatu, quality in services, laatu palveluissa, quality management, asiakkaan kokema laatu, quality experienced by customers, laadun johtaminen
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Citation