Asiakaslähtöinen laatujohtaminen teknisissä palveluissa

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Journal Title

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Volume Title

School of Engineering | Master's thesis
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Date

2010

Major/Subject

Rakentamistalous

Mcode

Rak-63

Degree programme

Language

fi

Pages

72

Series

Description

Supervisor

Kankainen, Jouko

Thesis advisor

Puhto, Jukka

Keywords

quality, laatu, quality in services, laatu palveluissa, quality management, asiakkaan kokema laatu, quality experienced by customers, laadun johtaminen

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