Asiakaslähtöinen laatujohtaminen teknisissä palveluissa
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Journal Title
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Volume Title
School of Engineering |
Master's thesis
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Instructions for the author
Instructions for the author
Authors
Date
2010
Major/Subject
Rakentamistalous
Mcode
Rak-63
Degree programme
Language
fi
Pages
72
Series
Description
Supervisor
Kankainen, JoukoThesis advisor
Puhto, JukkaKeywords
quality, laatu, quality in services, laatu palveluissa, quality management, asiakkaan kokema laatu, quality experienced by customers, laadun johtaminen