Exploring the synergy between lean management and the Nordic welfare state ethos: Case study of HUS
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School of Business |
Master's thesis
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Date
2024
Department
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Mcode
Degree programme
Global Management
Language
en
Pages
105
Series
Abstract
This thesis examines the integration of Lean management in the context of the Nordic welfare state ethos, with a focus on the Finnish public healthcare system. The study examines the compatibility and possible benefits of Lean management in improving operational efficiency and performance of public healthcare. The research employs an explorative qualitative methodology, focusing on HUS (Hospital District of Helsinki and Uusimaa) as the primary case example. Data was col- lected through semi-structured interviews with various levels of management at HUS and external Lean consultants. The goal was to collect empirical views on the applicability, efficiency and adaptability of Lean in Finland's evolving public healthcare. The findings show that Lean management aligns well with the ethos of the Nordic welfare states by promoting equality and improving service delivery while maintaining high-quality care. Key practices such as continuous improvement, waste reduction and employee empowerment led to significant operational improvements when integrated carefully and correctly. The importance of strong leadership, customized training and continuous evaluation was emphasized in supporting sustainable change. The results of this thesis contribute to a broader academic discussion on Lean Healthcare, offering concrete examples and guidelines for the application of Lean in public healthcare with an emphasis on the alignment with the broader Nordic welfare state ethos.Description
Thesis advisor
Itani, SamiKeywords
lean management, healthcare management, Nordic welfare state, HUS, continuous improvement