Telework: A quantitative study on its effects on job satisfaction in a post-pandemic context

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Journal Title

Journal ISSN

Volume Title

School of Business | Master's thesis

Authors

Date

2024

Department

Johtamisen laitos

Major/Subject

Mcode

Degree programme

People Management and Organizational Development

Language

en

Pages

88 + 16

Series

Abstract

On March 11, 2020, the World Health Organisation declared COVID-19 as a pan- demic. As a result of this, most organisations were forced to transition to telework to follow the restrictions. This shift led to a transformation among knowledge work- ers, and now four years later, telework is still both a common and popular form of work. The swift shift to telework required organisations to adapt quickly to new technologies and ways of communication, fundamentally changing how knowledge workers engage with their tasks and collaborate with colleagues. This transition has implications for employee well-being, particularly in terms of job satisfaction. There are both advantages and challenges of telework, but the interest in this thesis lies in exploring job satisfaction during telework. This study aims to investigate the relationship between telework and job satisfaction among knowledge workers in a post-pandemic context. Using a quantitative approach, data was collected through a survey from 43 knowledge workers from different industries, focusing on how perceived autonomy influence job satisfaction in teleworking environments. The findings suggest that increasing teleworking hours have a negative impact on job satisfaction, while increasing levels of perceived autonomy can mitigate the nega- tive effects of telework on job satisfaction. These insights are important for organi- sations striving to implement effective telework strategies that not only serve the needs of employees but also foster job satisfaction in this new era of teleworking.

Description

Thesis advisor

Koulouri, Anastasia

Keywords

telework, job satisfaction, autonomy, knowledge worker, post-pandemic

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Citation

Permanent link to this item

https://urn.fi/URN:NBN:fi:aalto-202412087636

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[gradu] Kauppakorkeakoulu / BIZ