Definition and measurement of KPIs in SaaS

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master_Boán-Montenegro_Albelda_Ferran_Manuel_2013.pdf (15.01 MB)

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School of Science | Master's thesis
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Date

2013

Department

Tietotekniikan laitos

Major/Subject

Ohjelmistotekniikka

Mcode

T-106

Degree programme

Language

en

Pages

[7] + 43

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Abstract

Software as a service (SaaS) is a software delivery model that has consolidated in the past years. With cloud computing and the help of the Internet, this business model is gaining ground as an alternative to traditional software models. Software quality models such as the ISO/IEC 9126 provide models and metrics to guarantee the correct operation of software. This thesis aims to provide a set of indicators, based on three aspects: The software quality models and the metrics described in the ISO/IEC 9126, and the characteristics that must exist in SaaS applications. As a practical exercise we will show how these indicators can be utilized in an existing SaaS application.

Description

Supervisor

Saikkonen, Heikki

Thesis advisor

Heiskanen, Lauri

Keywords

SaaS, quality, web applications, software as a service, treasury, key performance indicators, KPI

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https://urn.fi/URN:NBN:fi:aalto-2020122859637

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[dipl] Perustieteiden korkeakoulu / SCI