Love and Hate Relationships in a Platform Ecosystem: A case of Finnish Electronic Identity Management

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Journal Title
Journal ISSN
Volume Title
Conference article in proceedings
Date
2018-01-03
Major/Subject
Mcode
Degree programme
Language
en
Pages
10
1493-1502
Series
Proceedings of the 51st Hawaii International Conference on System Sciences
Abstract
There has been a substantial interest among scholars in digital platforms and their governance. This paper proposes a different perspective on the phenomenon, by providing observations on non-focal firms’ dependencies to external platforms. Using the case study results of Finnish firms’ utilization of a monopolistic BankID authentication platform, we describe the platform ecosystem and its transformation on organizational and technology aspects. We show how legislation can transform the roles and relations between ecosystem participants and lead to the long-time dominant legacy platform weakening. Our study extends existing research on platforms and contributes new knowledge about the enforced adoption of the platform by heterogeneous organizations. These findings have important managerial implications, as they inform how non-focal firms can understand the use of existing and coming digital platforms.
Description
Keywords
Open Digital Services and Platforms, eIDM, non-focal role, platform ecosystem, platform dominance
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Citation
Bazarhanova , A , Yli-Huumo , J & Smolander , K 2018 , Love and Hate Relationships in a Platform Ecosystem: A case of Finnish Electronic Identity Management . in Proceedings of the 51st Hawaii International Conference on System Sciences : Decision Analytics, Mobile Services and Service Science . Hawaii International Conference on System Sciences , pp. 1493-1502 , Annual Hawaii International Conference on System Sciences , Waikoloa Village , Hawaii , United States , 03/01/2018 . https://doi.org/10.24251/HICSS.2018.187