Encouraging the Use of eHealth Services

Loading...
Thumbnail Image
Access rights
openAccess
Journal Title
Journal ISSN
Volume Title
Conference article in proceedings
Date
2019-02
Major/Subject
Mcode
Degree programme
Language
en
Pages
206-211
Series
Improving Usability, Safety and Patient Outcomes with Health Information Technology, Studies in Health Technology and Informatics, Volume 257
Abstract
To promote eHealth services effectively, it is important to understand what motivates people to use these services and how they can be further supported. Our aim was to explore user experiences with eHealth services from the viewpoint of patients with chronic illnesses. The survey data included responses from 397 patients actively using eHealth services in Finland. Most of them had positive experiences using the services. We found that these positive experiences and the perceived benefits of eHealth services encouraged patients to continue using the services. In order to bolster the use of eHealth services, patients and other potential users must be informed about the new services and how to access them. Healthcare personnel play a key role in introducing eHealth services to patients and instructing them on their use.
Description
Keywords
eHealth service, patient’s experience, online questionnaire, user experience
Other note
Citation
Karisalmi , N , Kaipio , J & Kujala , S 2019 , Encouraging the Use of eHealth Services : A Survey of Patients' Experiences . in A M-H Kuo , A Kushniruk , F Lau , E M Borycki , G Bliss , H Monkman , A V Roudsari , J A Bartle-Clar & K L Courtney (eds) , Improving Usability, Safety and Patient Outcomes with Health Information Technology : From Research to Practice . Studies in Health Technology and Informatics , vol. 257 , IOS Press , pp. 206-211 , Information Technology and Communications in Health , Victoria , Canada , 19/02/2019 . https://doi.org/10.3233/978-1-61499-951-5-206