Self-service Channel for Business-to-Business Customers
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Journal Title
Journal ISSN
Volume Title
Helsinki University of Technology |
Diplomityö
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Instructions for the author
Instructions for the author
Author
Date
2007
Department
Major/Subject
Viestintätekniikka
Mcode
AS-75
Degree programme
Language
fi
Pages
viii + 67 s. + liitt. 15
Series
Description
Supervisor
Oittinen, PirkkoKeywords
self-service, itsepalvelu, self-service channel, itsepalvelukanava, self-service technology, itsepalvelukanavan tekniikka, Benchmarking, Benchmarkkaus, adoptation, käyttöönotto
