Business Intelligence – Users and Psychological Ownership

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Journal Title
Journal ISSN
Volume Title
School of Business | Master's thesis
Date
2020
Major/Subject
Mcode
Degree programme
Management and International Business (MIB)
Language
en
Pages
86+12
Series
Abstract
The purpose of the study is to develop an in-depth understanding of how user involvement and participation in the development of business intelligence systems and reports affect the user adoption, and attitudes of the developed tools. Previous research suggests that psychological ownership of IT is stronger when the user has participated in the development process of IT systems or been involved with their IT tools. However, studies from the field have investigated that the enduser of a BI is rarely involved in the development process, often leading to poor quality of the system and project failure. This research attempts to find more in-depth argumentation on how this gap affects the use of BI systems through semi-structured interviews within a case company. Further, the goal is to identify the different ways users may participate or get involved in the development, in addition to understand factors that enhance psychological ownership over the system and active usage of it.
Description
Thesis advisor
Gylfe, Philip
Keywords
business intelligence, psychological ownership, user involvement, user participation, technology acceptance model, development management
Other note
Citation