Improvement of the information flow and information management related to customer service and development of the service management system
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Helsinki University of Technology |
Licentiate thesis
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Date
1995
Department
Major/Subject
Sähkömekaniikka
Mcode
S-17
Degree programme
Language
en
Pages
82
Series
Description
Supervisor
Jokinen, TapaniKeywords
customer service, asiakaspalvelu, technical support, tekninen tuki, service management, palvelunhallinta, operation management, toiminnanhallinta, help desk, help desk, expert system, asiantuntijajärjestelmä, resolution database, ratkaisutietokanta