Improvement of the information flow and information management related to customer service and development of the service management system

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Volume Title

Helsinki University of Technology | Licentiate thesis
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Date

1995

Department

Sähkötekniikan osasto

Major/Subject

Sähkömekaniikka

Mcode

S-17

Degree programme

Language

en

Pages

82

Series

Description

Supervisor

Jokinen, Tapani

Keywords

customer service, asiakaspalvelu, technical support, tekninen tuki, service management, palvelunhallinta, operation management, toiminnanhallinta, help desk, help desk, expert system, asiantuntijajärjestelmä, resolution database, ratkaisutietokanta

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Citation

Permanent link to this item

https://urn.fi/URN:NBN:fi:aalto-202104144809

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[lic] Teknillinen korkeakoulu / TKK