Analysis of service culture and service recovery at Helsinki municipal health care: Text analytics on customer feedback-response dialogues
No Thumbnail Available
URL
Journal Title
Journal ISSN
Volume Title
School of Business |
Master's thesis
Authors
Date
2022
Department
Major/Subject
Mcode
Degree programme
Information and Service Management (ISM)
Language
en
Pages
65 + 16
Series
Description
Thesis advisor
Malo, PekkaKeywords
service recovery, health care, text analytics, NLP, LDA