Outsourcing of Disaggregated Services in Cloud-Based Enterprise Information Systems

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Journal Title

Journal ISSN

Volume Title

School of Business | A4 Artikkeli konferenssijulkaisussa

Date

2014

Major/Subject

Mcode

Degree programme

Language

en

Pages

1268-1277

Series

Abstract

In this paper, we examine outsourcing of disaggregated information-intensive services. Drawing on the theoretical streams of Global Information-Intensive Service Disaggregation and Transaction-Cost Economics, we formulate our research model to understand the phenomenon of disaggregation in the context of cloud computing. The model encompasses frequency, asset specificity, uncertainty, information intensity, and need for customer contact as characteristics of tasks that we use to explain the outsourcing of disaggregated services. We are especially interested in understanding the interplay between these characteristics and the increasingly popular cloud-based systems. Our results partially support previous research on the effects of characteristics on outsourcing. The main finding of the paper is impact of the cloud-based information systems on the interaction of these characteristics.

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Keywords

Cloud Computing, outsourcing, transaction cost economy, accounting, AIS, TCE

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Citation

Asatiani, Aleksandre & Apte, Uday & Penttinen, Esko & Rönkkö, Mikko & Saarinen, Timo. 2014. Outsourcing of Disaggregated Services in Cloud-Based Enterprise Information Systems. Proceedings of the 47th Annual Hawaii International Conference on System Sciences. 1268-1277. DOI: 10.1109/hicss.2014.164.