Platforms in service-driven manufacturing: Leveraging complexity by connecting, sharing, and integrating

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A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä
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Date

2016-05-01

Department

Department of Industrial Engineering and Management
Department of Management Studies

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Mcode

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Language

en

Pages

9
178-186

Series

Industrial Marketing Management, Volume 55

Abstract

Service-driven manufacturing firms often rely on networks in service operations; however, in order to leverage the network approach, firms must address the challenges of managing and orchestrating complex inter-organizational relationships. In this study, we identify how companies aim to leverage network-related complexity in their operations instead of trying to reduce complexity. We show how platform approaches have been used and could be used in this setting to assist in the flexible externalizing of resources and capabilities, and to provide structure for network orchestration. Although limited to the case-study setting, this study provides a rationale for using platform approaches in a service-driven manufacturing context, demonstrating how all of the identified logics have a special role in value creation in service networks.

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Keywords

Network orchestration, Platform, Service infusion, Service network, Servitization, Solution network

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DOI

10.1016/j.indmarman.2015.10.003

Citation

Eloranta, V & Turunen, T 2016, ' Platforms in service-driven manufacturing : Leveraging complexity by connecting, sharing, and integrating ', Industrial Marketing Management, vol. 55, pp. 178-186 . https://doi.org/10.1016/j.indmarman.2015.10.003

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https://urn.fi/URN:NBN:fi:aalto-201703283271

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[article-cris] Perustieteiden korkeakoulu / SCI