Reverse logistics service development of independent non-profit organization for reuse of computers: case - The Helsinki Metropolitan Area Reuse Centre Ltd.

Abstract

Motivation for this thesis comes from the need to move towards circular economy, and the possibilities of better reuse of computers for the sake of the environment. Additionally, there is a clear lack of research concerning independent non-profit organizations in the reverse logistics arena.

The aim of the research is to fill that gap and to examine the opportunities in computer reuse. The research questions were formulated to find answers to the surfaced questions: What are the drivers for engagement in reverse logistics? What different kinds of service models are there in the reverse logistics field? How reverse logistics systems are implemented?

The methods used in this study are a literature review and a single case study method. First, a systematic literature review was conducted with the related search terms of product recovery management, reverse logistics, and third party logistics.

Single case study method was used to gain insight into the drivers for engagement, type of business model and implementation of reverse logistics of a non-profit company. The reverse logistics operations development project for the case company, The Helsinki Metropolitan Area Reuse Centre Ltd., allowed to answer the questions presented and to build relevant knowledge about the subject.

As a result, it was found that general characteristics of reverse logistics and its implementation apply no matter the circumstances. However, the case study shows that the drivers for engagement in reverse logistics of non-profit organization can differ greatly from traditional profit-seeking companies. For a non-profit company, the environmental and social aspects of the triple bottom line weigh more, and the financial incentives weigh less. Further, the independent role of a reverse logistics operator in the market imposes needs for active communication to reach consumers and collaborative companies alike, for the ends of acquiring more input products.