Health professionals' experiences of the benefits and challenges of online symptom checkers

dc.contributorAalto Universityen
dc.contributor.authorKujala, Sarien_US
dc.contributor.authorHörhammer, Iirisen_US
dc.contributor.authorHänninen-Ervasti, Riittaen_US
dc.contributor.authorHeponiemi, Tarjaen_US
dc.contributor.departmentProfessor of Practice Kauppinen Marjoen_US
dc.contributor.departmentDepartment of Industrial Engineering and Managementen_US
dc.contributor.departmentUniversity of Ouluen_US
dc.contributor.departmentFinnish Institute for Health and Welfareen_US
dc.contributor.departmentDepartment of Computer Scienceen
dc.contributor.editorPape-Haugaard, Louise B.en_US
dc.contributor.editorLovis, Christianen_US
dc.contributor.editorMadsen, Inge Corten_US
dc.contributor.editorWeber, Patricken_US
dc.contributor.editorNielsen, Per Hostrupen_US
dc.contributor.editorScott, Philipen_US
dc.description.abstractOnline symptom checkers and assessment services are used by patients seeking guidance on health problems. In this study, the goal was to identify health professionals' experiences of the benefits and challenges of new symptom checkers providing triage advice. Data was collected through an online survey of 61 health professionals who were target users of the online symptom checkers implemented in six public health organizations and one private occupational health clinic. Most of the health professionals supported the use of online symptom checkers and found services useful to patients because they provided patients quick contact with health professionals and referral to care or self-management instructions regardless of time and place. Health professionals were less confident that most of the patients were capable and willing to use the symptom checkers. Health professionals were satisfied with symptom checkers providing them with more useful information before meeting patients. By contrast, symptom checkers were seen as disrupting clinical work and time-consuming. The results imply that the clinical work processes should be redesigned to guide patients in an efficient manner, avoid work overlap, and provide work motivation for professionals.en
dc.description.versionPeer revieweden
dc.identifier.citationKujala , S , Hörhammer , I , Hänninen-Ervasti , R & Heponiemi , T 2020 , Health professionals' experiences of the benefits and challenges of online symptom checkers . in L B Pape-Haugaard , C Lovis , I C Madsen , P Weber , P H Nielsen & P Scott (eds) , Digital Personalized Health and Medicine - Proceedings of MIE 2020 . Studies in Health Technology and Informatics , vol. 270 , IOS Press , pp. 966-970 , Medical Informatics Europe Conference , Geneva , Switzerland , 28/04/2020 .
dc.identifier.otherPURE UUID: dd008de4-cf12-48a9-a2a1-9e1a10a601f2en_US
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dc.publisherIOS PRESS
dc.relation.ispartofMedical Informatics Europe Conferenceen
dc.relation.ispartofseriesDigital Personalized Health and Medicine - Proceedings of MIE 2020en
dc.relation.ispartofseriesStudies in Health Technology and Informaticsen
dc.relation.ispartofseriesVolume 270en
dc.subject.keywordHealth professionalsen_US
dc.subject.keywordOnline symptom checkersen_US
dc.subject.keywordTriage adviceen_US
dc.titleHealth professionals' experiences of the benefits and challenges of online symptom checkersen
dc.typeConference article in proceedingsfi