Redesigning Futurice - Introducing Service Design into an Agile Software Contractor

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optika_id_150_koljonen_markus_2012.pdf (2.95 MB)

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School of Arts, Design and Architecture | Master's thesis
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Date

2012

Department

Department of Media
Median laitos

Major/Subject

Mcode

Degree programme

Master's Degree Programme in New Media
Uuden median maisteriohjelma

Language

en

Pages

92

Series

Abstract

Agile software development provides efficient means for the creation of software at low levels of design, but fails to include high-level design into the development process. Service design works at these high levels, but there is unclarity as to how to combine the two. In this thesis I explore ways to introduce service design into an agile software contractor, taking Futurice Ltd. as an empirical environment. I use co-creative methods to map Futurice’s culture and as a solution present three actionable steps: A design team strategy; a novel role of the User Experience Product Owner; and a Service Design Method Toolkit, an artifact-based design heuristic.

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Supervisor

Leinonen, Teemu

Thesis advisor

Sarvas, Risto

Keywords

agile, service design, software development, design strategy

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https://urn.fi/URN:NBN:fi:aalto-201206102273

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[master] Taiteiden ja suunnittelun korkeakoulu / ARTS