How to enforce presenteeism with ICT while mitigating technostress - A case study
Loading...
Access rights
openAccess
URL
Journal Title
Journal ISSN
Volume Title
A4 Artikkeli konferenssijulkaisussa
This publication is imported from Aalto University research portal.
View publication in the Research portal (opens in new window)
View/Open full text file from the Research portal (opens in new window)
Other link related to publication (opens in new window)
View publication in the Research portal (opens in new window)
View/Open full text file from the Research portal (opens in new window)
Other link related to publication (opens in new window)
Date
2020
Department
Department of Information and Service Management
Major/Subject
Mcode
Degree programme
Language
en
Pages
10
6123-6132
6123-6132
Series
Proceedings of the 53rd Annual Hawaii International Conference on System Sciences, HICSS 2020, Proceedings of the Annual Hawaii International Conference on System Sciences, Volume 2020-January
Abstract
We study enforced presenteeism, a source of technostress in which individuals are involuntarily exposed to stimuli from electronic connectivity systems. Drawing on a case study where enforced presenteeism is introduced in the form of a new contact center enterprise software, we analyze bank employees' technostress before and after a process change that involves implementing a presenteeism-enabling information and communication technology (ICT). We find that prior to the change, employees exhibit high levels of technostress stemming from expected increases in work overload, invasion of privacy, and information overload. However, against all expectations, the employees' stress levels decrease as a result of the implementation as specific ICT affordances are leveraged in a way that gives employees increased control over their work, increases transparency, and empowers them. We provide theoretical and practical implications for our findings.Description
Publisher Copyright: © 2020 IEEE Computer Society. All rights reserved.
Keywords
Other note
Citation
Luoma, R, Penttinen, E & Rinta-Kahila, T 2020, How to enforce presenteeism with ICT while mitigating technostress - A case study . in T X Bui (ed.), Proceedings of the 53rd Annual Hawaii International Conference on System Sciences, HICSS 2020 . Proceedings of the Annual Hawaii International Conference on System Sciences, vol. 2020-January, IEEE, pp. 6123-6132, Annual Hawaii International Conference on System Sciences, Maui, Hawaii, United States, 07/01/2020 . < https://hdl.handle.net/10125/64491 >