Remote Usability Testing of Online Payments with Smartphones
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Journal Title
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Perustieteiden korkeakoulu |
Master's thesis
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Authors
Date
2021-10-18
Department
Major/Subject
Human-Computer Interaction and Design
Mcode
SCI3020
Degree programme
Master's Programme in ICT Innovation
Language
en
Pages
80
Series
Abstract
The growth of online technologies applied to the economy is leading to a great appearance of payment applications. To guarantee a correct user experience, it is necessary to evaluate the usability of these applications. Remote usability testing is an established technique, but how to conduct it, especially for evaluating mobile applications, is not well documented or standardized. This project starts from the question of whether it is possible to perform remote usability testing with mobile payment applications. It also seeks to answer what tools are necessary to perform this testing. To this end, a study is conducted on the current situation of payment applications and their trends. This is followed by a study of the usability testing methodology and existing techniques, as well as evaluation tools. With this in mind, it was decided to propose a remote usability testing process for mobile applications. For this purpose, an analysis of the existing needs to conduct this study is carried out. Then the available tools and software are analyzed. After two iterations of experimentation with users, a procedure to conduct remote usability testing with mobile applications is proved as useful. Some tools and methodology alternatives are also offered to be able to adapt the procedure to different case studies, making it more generalizable. Finally, the level of satisfaction with the results obtained is analyzed and future lines of research and improvement are presented.Description
Supervisor
Nieminen, MikaThesis advisor
Moral, CristianKeywords
mobile payments, payment application, usability evaluation, usability testing, remote testing, user experience