Digital healthcare solutions: Evaluating the usability of EHRs on public health services in Finland
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School of Arts, Design and Architecture |
Master's thesis
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Date
2024
Department
Major/Subject
Mcode
Degree programme
Master's Programme in Creative Sustainability
Language
en
Pages
72 + 13
Series
Abstract
This thesis focuses on the impact of digital applications and the experiences of healthcare workers, as healthcare systems worldwide grapple with rising costs, increasing demand, and resource constraints. Focusing on the Finnish Apotti software for Electronic Health Record Systems (EHRS), it will examine the design and usability and their effect on public healthcare services in Finland. Collecting data from stakeholders within the Finnish healthcare system to gather insights into the usability of Apotti and general feedback. With the goal to identify design and usability issues, assess their impact on healthcare workers, and propose design improvements. From the designer’s perspective and the role of usability in healthcare services, this thesis will focus on the understanding of how design choices can promote or hinder the work routines of health workers. Whether well-designed and usable technological solutions can support the system or inadvertently create issues that affect patient care and staff well-being. Apotti has raised considerable critique during its implementation and serves as a case example on whether design usability impacted the overall outcome of it’s implementation in the Helsinki region. Analyzing the specific design elements of Apotti that may have contributed to its challenges, providing valuable insights for future healthcare technology projects. By examining the impact of usability on both efficiency and effectiveness in healthcare settings, exploring the usability design of health information systems.Description
Supervisor
Jalas, MikkoThesis advisor
Jalas, MikkoKeywords
healthcare, design, usability design, patient portals, social sustainability, digital solutions, user-centric design