Trust in superior and subordinate relationship in expert organization at transformative state

Abstract

Being a successful leader requires building strong relationships with subordinates and colleagues, and trust is always a central figure of a functioning relationship.

Trust is the glue that keeps relationships together through challenging times and it is the lubricant that gets rid of unnecessary transactional costs and the need for subordinates to protect themselves and their positions. Trust between superior and subordinate enables both parties to perform at their highest level and even overachieve on their tasks and goals. It is essential for organizations at transformative state to maintain the trust relationship between superiors and subordinates.

This qualitative study was conducted in Finland in the winter of 2010 - 2011, the organization in question was a Finnish public sector organization, where 4 superiors and 7 subordinates were interviewed, both men and women were included. The research data was analyzed by phenomenographic research method and the perceptions of the transformation process and its effects on trust relationship were studied.

This research enforced the previous scientific knowledge about the nature of trust relationship between superior and subordinate. The integrity of the supervisor is the central factor of the perceived trustworthiness. In addition, at transformational situations the transparency and justice of the transformation and the possibility to influence the process are central factors of successful transformations. Equal and up to date information and a clear strategy are necessities for the subordinates to feel confident and satisfied with the transformation process.

To manage a successful transformation and to maintain high trust relationship with her subordinates the supervisor has to have strong moral and ethical basis behind her actions and she must be able to maintain integrity between her words and actions. The ability to support, create a clear strategy and the genuine will to want the best for her subordinates are a necessity.