The emotional benefits and performance costs of building a psychologically safe language climate in MNCs
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Journal Title
Journal ISSN
Volume Title
A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä
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Author
Date
2020-06-04
Major/Subject
Mcode
Degree programme
Language
en
Pages
Series
Journal of World Business, Volume 55, issue 4
Abstract
How employees cope with the requirement to work in a foreign language has received little scholarly attention. To narrow this gap, we conducted an ethnographic study at KONE and NOKIA, companies using English as a lingua franca. Results indicate that employees who are non-native lingua franca speakers may cope collectively with the language demands by building a psychologically safe language climate. Although benefitting them emotionally, psychologically safe language climate may simplify the lingua franca and, in turn, decrease innovative performance. Our findings contribute to research on language-coping mechanisms and psychological safety in adding language as a potential barrier to innovativeness.Description
Keywords
Lingua-franca mandate, Stress, Coping, Psychological safety, Communication climate, Psychologically safe language climate, Global teams, Innovativeness
Other note
Citation
Nurmi , N & Koroma , J 2020 , ' The emotional benefits and performance costs of building a psychologically safe language climate in MNCs ' , Journal of World Business , vol. 55 , no. 4 , 101093 . https://doi.org/10.1016/j.jwb.2020.101093
