Utilization of remote work in a contact center

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Journal Title

Journal ISSN

Volume Title

School of Science | Master's thesis
Ask about the availability of the thesis by sending email to the Aalto University Learning Centre oppimiskeskus@aalto.fi

Date

2015

Major/Subject

Tuotantotalous

Mcode

Tu-53

Degree programme

Language

en

Pages

(6) + 101 s. + liitt.

Series

Description

Supervisor

Vartiainen, Matti

Keywords

etätyö, puhelinpalvelukeskus, suorituskyky, edut, vaikutukset, remote work, contact center, performance, advantages, impacts

Other note

Citation