Utilization of remote work in a contact center
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Journal Title
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School of Science |
Master's thesis
Ask about the availability of the thesis by sending email to the Aalto University Learning Centre oppimiskeskus@aalto.fi
Authors
Date
2015
Department
Major/Subject
Tuotantotalous
Mcode
Tu-53
Degree programme
Language
en
Pages
(6) + 101 s. + liitt.
Series
Description
Supervisor
Vartiainen, MattiKeywords
etätyö, puhelinpalvelukeskus, suorituskyky, edut, vaikutukset, remote work, contact center, performance, advantages, impacts