How Cultural Differences Affect Communication in an International Organization: a Case Study
Loading...
URL
Journal Title
Journal ISSN
Volume Title
School of Business |
Bachelor's thesis
Unless otherwise stated, all rights belong to the author. You may download, display and print this publication for Your own personal use. Commercial use is prohibited.
Authors
Date
2017
Department
Major/Subject
Mcode
Degree programme
(Mikkeli) Bachelor’s Program in International Business
Language
en
Pages
50
Series
Abstract
Objectives The main objectives of this study were to find out through an online survey how the employees of the case company feel the organization approaches and takes into account different cultures, as well as finding potential solutions to possible challenges resulting from intercultural interaction. The survey also aimed to examine the attitudes of the employees towards working with people from other cultures and the effect of these attitudes as well as multiculturalism on the effectiveness of work. Summary Eighty-three people out of a population of about 300 participated in the survey. The questions mainly concerned the background and attitudes of the respondents as their opinions on the organization’s intercultural approaches. Language was not the primary topic of interest but was naturally linked to the subject. Conclusions There do not seem to be any significant problems with intercultural communication that the case company is facing. However, many of the respondents indicate that there is ignored potential in how the organization could benefit from the different cultures and previous international working experience that many of the employees have.Description
Thesis advisor
Charles, MirjaliisaKeywords
Intercultural communication, Cross-cultural communication, Case study, International Business