Heart Rate Sharing at the Workplace

Simple item page
dc.contributorAalto-yliopistofi
dc.contributorAalto Universityen
dc.contributor.authorWikström, Valtterien_US
dc.contributor.authorFalcon, Marien_US
dc.contributor.authorMartikainen, Siljaen_US
dc.contributor.authorPejoska, Janaen_US
dc.contributor.authorDurall, Evaen_US
dc.contributor.authorBauters, Merjaen_US
dc.contributor.authorSaarikivi, Katrien_US
dc.contributor.departmentSchool Common ARTSen
dc.contributor.departmentDepartment of Mediaen
dc.contributor.groupauthorLearning Environments research groupen
dc.contributor.organizationUniversity of Helsinkien_US
dc.date.accessioned2022-02-09T06:49:54Z
dc.date.available2022-02-09T06:49:54Z
dc.date.issued2021-10en_US
dc.descriptionFunding Information: Funding: This research was funded by grants from Business Finland and Ella and Georg Ehrn-rooth’s foundation. Publisher Copyright: © 2021 by the authors. Licensee MDPI, Basel, Switzerland.
dc.description.abstractAugmenting online interpersonal communication with biosignals, often in the form of heart rate sharing, has shown promise in increasing affiliation, feelings of closeness, and intimacy. Increasing empathetic awareness in the professional domain and in the customer interface could benefit both customer and employee satisfaction, but heart rate sharing in this context needs to consider issues around physiological monitoring of employees, appropriate level of intimacy, as well as the productivity outlook. In this study, we explore heart rate sharing at the workplace and study its effects on task performance. Altogether, 124 participants completed a collaborative visual guidance task using a chat box with heart rate visualization. Participants’ feedback about heart rate sharing reveal themes such as a stronger sense of human contact and increased self-reflection, but also raise concerns around unnecessity, intimacy, privacy and negative interpretations. Live heart rate was always measured, but to investigate the effect of heart rate sharing on task performance, half of the customers were told that they were seeing a recording, and half were told that they were seeing the advisor’s live heart beat. We found a negative link between awareness and task performance. We also found that higher ratings of usefulness of the heart rate visualization were associated with increased feelings of closeness. These results reveal that intimacy and privacy issues are particularly important for heart rate sharing in professional contexts, that preference modulates the effects of heart rate sharing on social closeness, and that heart rate sharing may have a negative effect on performance.en
dc.description.versionPeer revieweden
dc.format.extent27
dc.format.mimetypeapplication/pdfen_US
dc.identifier.citationWikström, V, Falcon, M, Martikainen, S, Pejoska, J, Durall, E, Bauters, M & Saarikivi, K 2021, ' Heart Rate Sharing at the Workplace ', Multimodal Technologies and Interaction, vol. 5, no. 10, 60 . https://doi.org/10.3390/mti5100060en
dc.identifier.doi10.3390/mti5100060en_US
dc.identifier.issn2414-4088
dc.identifier.otherPURE UUID: 12ea6c6c-6fd8-4c12-8d61-bb1c5bf0a26ben_US
dc.identifier.otherPURE ITEMURL: https://research.aalto.fi/en/publications/12ea6c6c-6fd8-4c12-8d61-bb1c5bf0a26ben_US
dc.identifier.otherPURE LINK: http://www.scopus.com/inward/record.url?scp=85117259411&partnerID=8YFLogxKen_US
dc.identifier.otherPURE FILEURL: https://research.aalto.fi/files/78949664/Heart_Rate_Sharing_at_the_Workplace.pdfen_US
dc.identifier.urihttps://aaltodoc.aalto.fi/handle/123456789/112909
dc.identifier.urnURN:NBN:fi:aalto-202202091802
dc.language.isoenen
dc.publisherMDPI AG
dc.relation.ispartofseriesMultimodal Technologies and Interactionen
dc.relation.ispartofseriesVolume 5, issue 10en
dc.rightsopenAccessen
dc.subject.keywordChaten_US
dc.subject.keywordCollaborative tasken_US
dc.subject.keywordComputer-mediated communicationen_US
dc.subject.keywordCustomer serviceen_US
dc.subject.keywordEmpathyen_US
dc.subject.keywordHeart rate sharingen_US
dc.subject.keywordInstant messagingen_US
dc.subject.keywordPerformanceen_US
dc.titleHeart Rate Sharing at the Workplaceen
dc.typeA1 Alkuperäisartikkeli tieteellisessä aikakauslehdessäfi
dc.type.versionpublishedVersion
Files
Collections
[article-cris] Taiteiden ja suunnittelun korkeakoulu / ARTS