Heart Rate Sharing at the Workplace

dc.contributorAalto Universityen
dc.contributor.authorWikström, Valtteri
dc.contributor.authorFalcon, Mari
dc.contributor.authorMartikainen, Silja
dc.contributor.authorPejoska, Jana
dc.contributor.authorDurall, Eva
dc.contributor.authorBauters, Merja
dc.contributor.authorSaarikivi, Katri
dc.contributor.departmentUniversity of Helsinki
dc.contributor.departmentLearning Environments research group
dc.contributor.departmentDepartment of Mediaen
dc.descriptionFunding Information: Funding: This research was funded by grants from Business Finland and Ella and Georg Ehrn-rooth’s foundation. Publisher Copyright: © 2021 by the authors. Licensee MDPI, Basel, Switzerland.
dc.description.abstractAugmenting online interpersonal communication with biosignals, often in the form of heart rate sharing, has shown promise in increasing affiliation, feelings of closeness, and intimacy. Increasing empathetic awareness in the professional domain and in the customer interface could benefit both customer and employee satisfaction, but heart rate sharing in this context needs to consider issues around physiological monitoring of employees, appropriate level of intimacy, as well as the productivity outlook. In this study, we explore heart rate sharing at the workplace and study its effects on task performance. Altogether, 124 participants completed a collaborative visual guidance task using a chat box with heart rate visualization. Participants’ feedback about heart rate sharing reveal themes such as a stronger sense of human contact and increased self-reflection, but also raise concerns around unnecessity, intimacy, privacy and negative interpretations. Live heart rate was always measured, but to investigate the effect of heart rate sharing on task performance, half of the customers were told that they were seeing a recording, and half were told that they were seeing the advisor’s live heart beat. We found a negative link between awareness and task performance. We also found that higher ratings of usefulness of the heart rate visualization were associated with increased feelings of closeness. These results reveal that intimacy and privacy issues are particularly important for heart rate sharing in professional contexts, that preference modulates the effects of heart rate sharing on social closeness, and that heart rate sharing may have a negative effect on performance.en
dc.description.versionPeer revieweden
dc.identifier.citationWikström , V , Falcon , M , Martikainen , S , Pejoska , J , Durall , E , Bauters , M & Saarikivi , K 2021 , ' Heart Rate Sharing at the Workplace ' , Multimodal Technologies and Interaction , vol. 5 , no. 10 , 60 . https://doi.org/10.3390/mti5100060en
dc.identifier.otherPURE UUID: 12ea6c6c-6fd8-4c12-8d61-bb1c5bf0a26b
dc.identifier.otherPURE ITEMURL: https://research.aalto.fi/en/publications/12ea6c6c-6fd8-4c12-8d61-bb1c5bf0a26b
dc.identifier.otherPURE LINK: http://www.scopus.com/inward/record.url?scp=85117259411&partnerID=8YFLogxK
dc.identifier.otherPURE FILEURL: https://research.aalto.fi/files/78949664/Heart_Rate_Sharing_at_the_Workplace.pdf
dc.publisherMDPI AG
dc.relation.ispartofseriesMultimodal Technologies and Interactionen
dc.relation.ispartofseriesVolume 5, issue 10en
dc.subject.keywordCollaborative task
dc.subject.keywordComputer-mediated communication
dc.subject.keywordCustomer service
dc.subject.keywordHeart rate sharing
dc.subject.keywordInstant messaging
dc.titleHeart Rate Sharing at the Workplaceen
dc.typeA1 Alkuperäisartikkeli tieteellisessä aikakauslehdessäfi