Quality Control in Facility Services

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Journal Title

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Volume Title

Helsinki University of Technology | Diplomityö
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Date

2002

Major/Subject

Kiinteistöoppi

Mcode

Maa-20

Degree programme

Language

en

Pages

85 + [9]

Series

Description

Supervisor

Leväinen, Kari I.

Thesis advisor

Siipola, Antti

Keywords

quality control, toimitilapalvelut, facility services, laadunhallinta, SLAs, laatutasosopimukset, performance, suorituskyky, KPIs, mittarit

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