Quality Control in Facility Services
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Journal Title
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Volume Title
Helsinki University of Technology |
Diplomityö
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Instructions for the author
Instructions for the author
Authors
Date
2002
Department
Major/Subject
Kiinteistöoppi
Mcode
Maa-20
Degree programme
Language
en
Pages
85 + [9]
Series
Description
Supervisor
Leväinen, Kari I.Thesis advisor
Siipola, AnttiKeywords
quality control, toimitilapalvelut, facility services, laadunhallinta, SLAs, laatutasosopimukset, performance, suorituskyky, KPIs, mittarit