Implementing an information technology service management change management process

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Journal Title

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Volume Title

School of Science | Master's thesis
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Date

2010

Major/Subject

Tietokoneverkot

Mcode

T-110

Degree programme

Language

en

Pages

[9] + 92

Series

Description

Supervisor

Ylä-Jääski, Antti

Thesis advisor

Hannikainen, Pirjo
Kiravuo, Timo

Keywords

ITSM, ITSM, ITIL, ITIL, change management, muutoshallinta, change control, Kotter, Kotter, muutosjohtaminen, change leadership, organisaatiomuutos, cultural change

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