Implementing an information technology service management change management process
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Journal Title
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Volume Title
School of Science |
Master's thesis
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Instructions for the author
Instructions for the author
Authors
Date
2010
Major/Subject
Tietokoneverkot
Mcode
T-110
Degree programme
Language
en
Pages
[9] + 92
Series
Description
Supervisor
Ylä-Jääski, AnttiThesis advisor
Hannikainen, PirjoKiravuo, Timo
Keywords
ITSM, ITSM, ITIL, ITIL, change management, muutoshallinta, change control, Kotter, Kotter, muutosjohtaminen, change leadership, organisaatiomuutos, cultural change