Development of the Patient Experience Questionnaire for Parents of Pediatric Patients (PEQP)
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A3 Kirjan tai muun kokoomateoksen osa
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Date
2019-01-01
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Language
en
Pages
6
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Studies in Health Technology and Informatics ; Volume 257
Abstract
Patient experience (PX) is an important evaluation criterion for quality in healthcare. Compared to patient satisfaction, however less research has focused on the development of instruments to measure experiences of patients and their families. In the article, we describe the process of developing a PX questionnaire for the parents of pediatric patients in the context of children's hospital and illustrate the questionnaire items for measuring PX. The phases of the development process included retrospective interviews, description of the themes influencing PX and the metrics for measuring PX, as well as iterative development of three versions of questionnaires including data gathering and factor analysis. The final versions of the surveys suggested for implementation at the hospitals include eight PX statements for the outpatient clinic and five statements for the ward. Compared to satisfaction surveys, the developed surveys emphasize the aspects of parent's attitude towards the illness, support for families, and daily arrangements with a child patient.Description
Keywords
children's hospital, measurement, parent, patient experience, pediatric patient, questionnaire
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Citation
Kaipio, J, Karisalmi, N, Hiekkanen, K, Stenhammar, H & Lahdenne, P 2019, Development of the Patient Experience Questionnaire for Parents of Pediatric Patients (PEQP). in Improving Usability, Safety and Patient Outcomes with Health Information Technology. Studies in Health Technology and Informatics, vol. 257, IOS Press, pp. 200-205, Information Technology and Communications in Health, Victoria, Canada, 19/02/2019. https://doi.org/10.3233/978-1-61499-951-5-200