Transition to Human-AI Work: Shifts in Routines' Dynamics and the Implications for Roles in Knowledge-Intensive Work
Loading...
Access rights
openAccess
publishedVersion
URL
Journal Title
Journal ISSN
Volume Title
A4 Artikkeli konferenssijulkaisussa
This publication is imported from Aalto University research portal.
View publication in the Research portal (opens in new window)
View/Open full text file from the Research portal (opens in new window)
Other link related to publication (opens in new window)
View publication in the Research portal (opens in new window)
View/Open full text file from the Research portal (opens in new window)
Other link related to publication (opens in new window)
Authors
Date
2024-01-03
Major/Subject
Mcode
Degree programme
Language
en
Pages
10
Series
Proceedings of the 57th Hawaii International Conference on System Sciences, pp. 5806-5815, Proceedings of the Annual Hawaii International Conference on System Sciences
Abstract
As solutions based on artificial intelligence grow pervasive in knowledge-work organizations, such cognitive technology is being applied both to automate and to augment work heretofore carried out predominantly by humans. This has profound socio-technical implications for the work practices in that new means of conducting associated routines are changing the knowledge workers’ involvement, transforming interaction between the human agents and information systems within the socio-technical system. Taking a processual approach to exploring how such deep transformation extends to the core of the knowledge workers’ work roles, an interpretive study examined the role transformation unfolding over two years at a financial-accounting company that was developing and implementing an artificial-intelligence system for its services. This processual study offers empirically grounded contributions in outlining how digital transformation changes routines and work roles in knowledge-intensive work.Description
Keywords
cognitive technology, knowledge-intensive work, socio-technical change, processual approach
Other note
Citation
Ruissalo, J 2024, Transition to Human-AI Work: Shifts in Routines' Dynamics and the Implications for Roles in Knowledge-Intensive Work . in Proceedings of the 57th Hawaii International Conference on System Sciences . Proceedings of the Annual Hawaii International Conference on System Sciences, Hawaii International Conference on System Sciences, Hawaii, US, pp. 5806-5815, Annual Hawaii International Conference on System Sciences, Honolulu, Hawaii, United States, 03/01/2024 . < https://hdl.handle.net/10125/107085 >