Bringing the customer experience to the center of employee experience
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A3 Kirjan tai muun kokoomateoksen osa
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en
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Björklund, T & Laakso, M 2019, Bringing the customer experience to the center of employee experience. in T Björklund & T Keipi (eds), Design+ Organizational renewal and innovation through design. Aalto University, pp. 148-159.