A new dualistic CIO toolbox: Towards ambidexterity in the digital business transformation

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A4 Artikkeli konferenssijulkaisussa

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en

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19

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Proceedings of the Conference of the Portuguese Chapter of the Association of Information Systems (CAPSI), Volume 17, pp. 23-41, Atas da Conferencia da Associacao Portuguesa de Sistemas de Informacao

Abstract

By transferring organizational learning concepts into the IT context, this paper provides a new behavior oriented foundation for managing IT organizations in the digital business transformation. As a practical contribution, the paper introduces a new management toolbox which supports Chief Information Officers (CIOs) to lead their Information Technology (IT) organizations towards ambidexterity in the digital business transformation. The organizational ambidexterity is required for the digital business transformation in order to contribute innovativeness while simultaneously assuring effective operational IT environment. The toolbox is constructed using the systematic concept analysis and the concept derivation methods to convert the organizational learning concepts into the dualistic CIO toolbox. The toolbox includes a set of traditional Key Performance Indicators (KPIs) to assure operational effectiveness and a set of leadership principles to enable an innovative and experimental organizational behaviour. The application of the new dualistic CIO toolbox is illustrated through hypothetical cases.

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Bekkhus, R & Hallikainen, P 2017, A new dualistic CIO toolbox : Towards ambidexterity in the digital business transformation. in Proceedings of the Conference of the Portuguese Chapter of the Association of Information Systems (CAPSI) . vol. 17, Atas da Conferencia da Associacao Portuguesa de Sistemas de Informacao, Portuguese Association for Information Systems, pp. 23-41, Conferência da Associação Portuguesa de Sistemas de Informação, Guimarães, Portugal, 06/06/2017. https://doi.org/10.18803/capsi.v17.23-41