How patients talk about care? identifying patient experience expressions from online discussions

Simple item page
dc.contributorAalto-yliopistofi
dc.contributorAalto Universityen
dc.contributor.authorLahti, Laurien_US
dc.contributor.authorTenhunen, Hennien_US
dc.contributor.authorNieminen, Markoen_US
dc.contributor.departmentDepartment of Computer Scienceen
dc.contributor.departmentDepartment of Industrial Engineering and Managementen
dc.contributor.groupauthorProfessorship Nieminen M.en
dc.date.accessioned2018-12-10T10:36:19Z
dc.date.available2018-12-10T10:36:19Z
dc.date.issued2018en_US
dc.description.abstractPatient experience is an emerging concept that supports the improvement of healthcare services through identified patient expectations and experiences. In addition to structured feedback through official channels, experiences about healthcare appear increasingly in digital services and social media. We explore a new patient experience harvesting process based on linguistic patterns to identify relevant expressions in online discussions about children's health. Our results from the analysis of 98 229 unique sentences suggests that the 7-step process can be useful in discovering patients' evaluations of their care experiences. We propose ways to extend the process to other care contexts by adjusting the semantic reference models.en
dc.description.versionPeer revieweden
dc.format.extent5
dc.format.mimetypeapplication/pdfen_US
dc.identifier.citationLahti, L, Tenhunen, H & Nieminen, M 2018, How patients talk about care? identifying patient experience expressions from online discussions. in Building Continents of Knowledge in Oceans of Data : The Future of Co-Created eHealth - Proceedings of MIE 2018. Studies in Health Technology and Informatics, vol. 247, IOS Press, pp. 116-120, Medical Informatics Europe Conference, Gothenburg, Sweden, 24/04/2018. https://doi.org/10.3233/978-1-61499-852-5-116en
dc.identifier.doi10.3233/978-1-61499-852-5-116en_US
dc.identifier.isbn9781614998518
dc.identifier.issn0926-9630
dc.identifier.issn1879-8365
dc.identifier.otherPURE UUID: fe784a9b-38fd-4d4b-8973-21627766bc4fen_US
dc.identifier.otherPURE ITEMURL: https://research.aalto.fi/en/publications/fe784a9b-38fd-4d4b-8973-21627766bc4fen_US
dc.identifier.otherPURE FILEURL: https://research.aalto.fi/files/21095047/SHTI247_0116.pdfen_US
dc.identifier.urihttps://aaltodoc.aalto.fi/handle/123456789/35371
dc.identifier.urnURN:NBN:fi:aalto-201812106386
dc.language.isoenen
dc.relation.ispartofMedical Informatics Europe Conferenceen
dc.relation.ispartofEUROPEAN MEDICAL INFORMATICS CONFERENCEfin
dc.relation.ispartofseriesBuilding Continents of Knowledge in Oceans of Data: The Future of Co-Created eHealth - Proceedings of MIE 2018en
dc.relation.ispartofseriespp. 116-120en
dc.relation.ispartofseriesStudies in Health Technology and Informatics ; Volume 247en
dc.rightsopenAccessen
dc.titleHow patients talk about care? identifying patient experience expressions from online discussionsen
dc.typeA4 Artikkeli konferenssijulkaisussafi
dc.type.versionpublishedVersion

Files

Collections

[article-cris] Perustieteiden korkeakoulu / SCI