Critical success factors in ICT standardization - Assessing internet and communication industries

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dc.contributorAalto Universityen
dc.contributorAalto-yliopistofi
dc.contributor.authorValtanen, Atte 
dc.contributor.departmentDepartment of Information and Service Economyen
dc.contributor.departmentTieto- ja palvelutalouden laitosfi
dc.contributor.schoolKauppakorkeakoulufi
dc.contributor.schoolSchool of Economicsen
dc.date.accessioned2012-07-03T09:21:05Z
dc.date.available2012-07-03T09:21:05Z
dc.date.dateaccepted2012-06-18 
dc.date.issued2012 
dc.description.abstractOBJECTIVES OF THE STUDY The purpose of this thesis is to assess the Critical Success Factors (CSF) in internet and communications field. There have been a variety of CSF studies on ICT area, but very little in standardization area. The earlier literature has focused on providing tools and definitions for the matter. Furthermore, no literature exists on how CSFs are perceived in the standardization area. This thesis is set to fill that research gap. The goal is to find out critical success factors occurring in the ICT standardization area, and to find out how the factors are perceived when no pre-determined context is given. METHODOLOGY The empirical part of this thesis is formed on expert interviews conducted to ten specialists from telecommunication, maritime, and banking industries. Their background in the standardization scene varies from observers to contributors and to managers in the field. All participants have worked in several standardization efforts over time. The viewpoints of the interviewees are spread between private and public organizations, as well as the standardization organizations in which they work have both formal and informal organizations represented. The nature of the study is qualitative. The empirical data was transcribed and analyzed against the earlier literature. Finally, a CSF model is derived that is applicable in the standardization context. MAIN FINDINGS Earlier literature has addressed the issue on many levels, but on rather excluding tone as well. The results of the study indicate CSFs on many dimensions. Few on a practical level, but the most important factors were found on a more abstract level. Study indicates that the world is not black and white in a sense how the Critical Success Factors are perceived. The perception of a critical factor is extremely broad. The success factors proposed by interviewees vary from a concept of a need and ecosystem, into the determination of how narrow scope should the effort have. Therefore the study indicates that the perception of a critical success factor is very subjective and depends on the experiences of people who are providing the answers.en
dc.ethesisid12895 
dc.format.extent90 
dc.format.mimetypeapplication/pdfen
dc.identifier.urihttps://aaltodoc.aalto.fi/handle/123456789/3901
dc.identifier.urnURN:NBN:fi:aalto-201305163231
dc.language.isoenen
dc.locationP1 I
dc.programme.majorInformation Systems Scienceen
dc.programme.majorTietojärjestelmätiedefi
dc.subject.helecontietojärjestelmät 
dc.subject.heleconinformation systems 
dc.subject.heleconinternet 
dc.subject.heleconinternet 
dc.subject.heleconviestintä 
dc.subject.heleconcommunication 
dc.subject.helecontietoliikenne 
dc.subject.helecondata communication 
dc.subject.heleconstandardit 
dc.subject.heleconstandards 
dc.subject.keywordcritical success factors 
dc.subject.keywordkriittiset menestystekijät 
dc.subject.keywordICT standardization 
dc.subject.keywordICT-standardointi 
dc.subject.keywordmulti-vendor environment 
dc.subject.keywordmoni-toimittaja-ympäristö 
dc.subject.keywordCSF perception 
dc.subject.keywordKMT havainnointi 
dc.titleCritical success factors in ICT standardization - Assessing internet and communication industriesen
dc.typeG2 Pro gradu, diplomityöfi
dc.type.dcmitypetexten
dc.type.ontasotMaster's thesisen
dc.type.ontasotPro gradu tutkielmafi
local.aalto.idthes12895
local.aalto.openaccessyes
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